Primevox Communications - Call Quality Issue - Miami, FL – Incident details

All systems operational

Show current status

Call Quality Issue - Miami, FL

ResolvedDegraded performance1 hour 3 minutes

Affected

Voice Services

Degraded performance from 9:36 PM to 10:39 PM

Outbound Calling

Degraded performance from 9:36 PM to 10:39 PM

Inbound Calling

Degraded performance from 9:36 PM to 10:39 PM

  • ResolvedUTC

    At this time, we are seeing normal connectivity in our Miami datacenter. The cause of the packet loss was a fiber cut with one of our upstream providers (Cogent) and they have restored full connectivity.

    We will continue to monitor closely, and thank you for your patience!

  • IdentifiedUTC

    Hello, we have identified some internet backbone issues around our Miami, FL data center. This means a small subset of phones may experience degraded call quality.

    We have notified our fiber carriers in that region, and they are looking into the issue now.