Quality Issues Between Phoenix and Miami - Incident details - Primevox Communications - Status

Quality Issues Between Phoenix and Miami

Resolved

Degraded performance

Started about 4 years agoAugust 04, 2022Lasted 1 hour 27 minutesAugust 04, 20227:399:06 PMUTC

Affected

Voice Services

Outbound Calling

Inbound Calling

Updates

Resolved
August 04, 2022 at 9:06 PMUTC
Resolved
August 04, 2022 at 9:06 PMUTC
The affected fiber providers identified the bad route and repaired it, so connection quality between MIA and PHX is back to normal.

If any phones are still misbehaving, a simple reboot will fix them: unplug the power cord (so the phone completely shuts off), wait 10 seconds, then plug it back in.

Thank you for your patience!
Identified
August 04, 2022 at 7:39 PMUTC
Identified
August 04, 2022 at 7:39 PMUTC
There have been some packet loss incidents reported along fiber routes between Phoenix and Miami, resulting in occasional call quality issues or dropped calls.

Our upstream fiber carriers have been notified and are working to route around the ISP issues now.