Primevox Communications - Real-Time Reporting: Accuracy Issue – Incident details

All systems operational

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Real-Time Reporting: Accuracy Issue

ResolvedDegraded performance9 hours 39 minutes

Affected

Web Portal & APIs

Degraded performance from 5:33 PM to 3:12 AM

PBX Admin & User Portal

Degraded performance from 5:33 PM to 3:12 AM

  • ResolvedUTC

    Real-Time Latency and Extension Snapshot reports have been fixed, and should now be displaying correct online/offline extension status.

    Thank you for your patience.

  • IdentifiedUTC

    An issue has been identified with our Real-Time Latency and Extension Status Snapshot reports. These reports are currently displaying online extensions as "offline". This problem is isolated to reporting only, and the functionality of extensions showing as "offline" is not affected: they are functioning normally.

    We have a pending fix that will be applied to these reports this evening.