Primevox Communications - Intermittent Voice Quality Issues – Incident details

All systems operational

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Intermittent Voice Quality Issues

ResolvedDegraded performance22 hours 51 minutes

Affected

Voice Services

Degraded performance from 4:30 PM to 3:21 PM

Outbound Calling

Degraded performance from 4:30 PM to 3:21 PM

Inbound Calling

Degraded performance from 4:30 PM to 3:21 PM

  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    Due to some internet congestion between the West and East coasts, there may be occasional issues with call quality for a handful of customers.

    The fiber providers involved in the congestion have been notified and are working on a fix now.