Primevox Communications - Intermittent Voice Quality Issues – Incident details

All systems operational

Show current status

Intermittent Voice Quality Issues

ResolvedDegraded performance6 hours 2 minutes

Affected

Voice Services

Degraded performance from 9:07 PM to 3:10 AM

Outbound Calling

Degraded performance from 9:07 PM to 3:10 AM

Inbound Calling

Degraded performance from 9:07 PM to 3:10 AM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    Internet congestion has been mitigated and everything appears to be stabilized.

    We will continue monitoring closely should any issue arise.

  • InvestigatingUTC

    There is a significant amount of internet congestion occurring between the East and West coasts, which may cause some customers to experience call quality issues.

    We have reported this to our upstream fiber providers and a solution is being implemented.