Primevox Communications - Cloud Softphone for Android: Outbound Calling Issues – Incident details

All systems operational

Cloud Softphone for Android: Outbound Calling Issues

Resolved
Operational
Started over 2 years agoLasted 379 hours 17 minutes

Affected

Voice Services

Operational from 9:06 PM to 4:23 PM

Outbound Calling

Operational from 9:06 PM to 4:23 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Updating the app from Google Play will fix it.

  • Identified
    UTC
    Identified

    After the recent release of Cloud Softphone's version 6.2.3 update on the Google Play Store, Android users have reported that they are unable to make outbound calls. Our development team identified that this version is causing communication issues with encrypted servers, such as Primevox's. Fortunately, Apple and desktop users (Mac/Windows) are unaffected.

    We've reported the issue to Acrobits, the developer of Cloud Softphone, and updates are on the way. For now, we kindly ask Android users to avoid updating the app and recommend disabling automatic app updates until a fix is implemented.