Primevox Communications - Portal Outage with Purple Platform (Qvara) – Incident details

All systems operational

Portal Outage with Purple Platform (Qvara)

Resolved
Major outage
Started 1 day agoLasted 36 minutes

Affected

Web Portal & APIs

Major outage from 8:01 PM to 8:37 PM

PBX Admin & User Portal

Major outage from 8:01 PM to 8:37 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. An upgrade to the web portal backfired, but was reverted successfully. Everything should be operating normally at this time.

  • Monitoring
    UTC
    Monitoring

    The issue affecting the web portal for our purple platform, Qvara, has been resolved. Our team is continuing to monitor the platform to ensure everything remains stable.


    Calls and other services were not affected by this issue.

  • Identified
    UTC
    Identified

    Our team has identified an issue affecting the web portal for our purple platform, Qvara. We’re actively working to resolve the issue and restore access as quickly as possible.


    Please note that calls and other services are not affected by this issue. We’ll provide an update as soon as we have more information.