SMS/MMS Delays - Incident details - Primevox Communications - Status

SMS/MMS Delays

Resolved

Partial outage

Started over 4 years agoJanuary 14, 2022Lasted about 6 hoursJanuary 14, 20223:078:54 PMUTC

Affected

Messaging Services

Outbound Messaging

Inbound Messaging

Updates

Resolved
January 14, 2022 at 8:54 PMUTC
Resolved
January 14, 2022 at 8:54 PMUTC
Upstream carriers are showing fully operational SMS and MMS messaging.

If you continue to encounter any issues with messaging, please email support@primevox.net and we will be happy to assist!
Update
January 14, 2022 at 7:54 PMUTC
Update
January 14, 2022 at 7:54 PMUTC
Inbound SMS and MMS messaging is operating normally.

Outbound SMS and MMS, however, continue to experience some delays with delivery. Upstream carriers are still working on a resolution.
Identified
January 14, 2022 at 3:07 PMUTC
Identified
January 14, 2022 at 3:07 PMUTC
Several major upstream carriers are experiencing delays with SMS/MMS (text and picture messaging). These messages may be delayed in delivery or experience delivery failures. Not all carriers are affected.

If you are unable to receive MFA/2FA while trying to log in to the Cloud PBX portal, please send an email to support@primevox.net to have us temporarily disable this feature.