Call Quality Issue - Miami, FL - Incident details - Primevox Communications - Status

Call Quality Issue - Miami, FL

Resolved

Degraded performance

Started about 4 years agoJune 07, 2022Lasted about 1 hourJune 07, 20229:3610:39 PMUTC

Affected

Voice Services

Outbound Calling

Inbound Calling

Updates

Resolved
June 07, 2022 at 10:39 PMUTC
Resolved
June 07, 2022 at 10:39 PMUTC
At this time, we are seeing normal connectivity in our Miami datacenter. The cause of the packet loss was a fiber cut with one of our upstream providers (Cogent) and they have restored full connectivity.

We will continue to monitor closely, and thank you for your patience!
Identified
June 07, 2022 at 9:36 PMUTC
Identified
June 07, 2022 at 9:36 PMUTC
Hello, we have identified some internet backbone issues around our Miami, FL data center. This means a small subset of phones may experience degraded call quality.

We have notified our fiber carriers in that region, and they are looking into the issue now.