Real-Time Reporting: Accuracy Issue - Incident details - Primevox Communications - Status

Real-Time Reporting: Accuracy Issue

Resolved

Degraded performance

Started over 3 years agoApril 03, 2023Lasted about 10 hoursApril 03, 20235:33 PMApril 04, 20233:12 AMUTC

Affected

Web Portal & APIs

PBX Admin & User Portal

Updates

Resolved
April 04, 2023 at 3:12 AMUTC
Resolved
April 04, 2023 at 3:12 AMUTC
Real-Time Latency and Extension Snapshot reports have been fixed, and should now be displaying correct online/offline extension status.

Thank you for your patience.
Identified
April 03, 2023 at 5:33 PMUTC
Identified
April 03, 2023 at 5:33 PMUTC
An issue has been identified with our Real-Time Latency and Extension Status Snapshot reports. These reports are currently displaying online extensions as "offline". This problem is isolated to reporting only, and the functionality of extensions showing as "offline" is not affected: they are functioning normally.

We have a pending fix that will be applied to these reports this evening.