Primevox Communications - Intermittent Voice Quality Issues – Incident details

All systems operational

Intermittent Voice Quality Issues

Resolved
Degraded performance
Started about 3 years agoLasted 38 minutes

Affected

Voice Services

Degraded performance from 4:09 PM to 4:47 PM

Outbound Calling

Degraded performance from 4:09 PM to 4:47 PM

Inbound Calling

Degraded performance from 4:09 PM to 4:47 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Identified
    UTC
    Identified

    Due to some internet congestion along the East Coast, there may be intermittent voice quality issues for some customers.

    All of our upstream fiber carriers have been notified of the issue, and are working on a resolution.