Intermittent Voice Quality Issues

Resolved

Degraded performance

Started almost 3 years agoAugust 28, 2023Lasted about 23 hoursAugust 28, 20234:30 PMAugust 29, 20233:21 PMUTC

Affected

Voice Services

Outbound Calling

Inbound Calling

Updates

Resolved
August 29, 2023 at 3:21 PMUTC
Resolved
August 29, 2023 at 3:21 PMUTC
This incident has been resolved.
Identified
August 28, 2023 at 4:30 PMUTC
Identified
August 28, 2023 at 4:30 PMUTC
Due to some internet congestion between the West and East coasts, there may be occasional issues with call quality for a handful of customers.

The fiber providers involved in the congestion have been notified and are working on a fix now.

Primevox Communications - Intermittent Voice Quality Issues – Incident details