Custom Voicemail Greetings Playback Issue

Resolved

Degraded performance

Started over 2 years agoApril 08, 2024Lasted about 17 hoursApril 08, 20242:55 PMApril 09, 20248:00 AMUTC

Affected

Voice Services

AnswerCARE & Voicemail

Updates

Resolved
April 09, 2024 at 8:00 AMUTC
Resolved
April 09, 2024 at 8:00 AMUTC
Voicemail greeting playback has been fixed, and voicemail functionality is fully restored.
We apologize for this inconvenience, and testing measures have been created to ensure a similar voicemail failure cannot occur in the future.
Update
April 08, 2024 at 6:53 PMUTC
Update
April 08, 2024 at 6:53 PMUTC
Our development team has created a solution for the custom voicemail playback issue. However, to avoid any service interruptions, its implementation has been scheduled for 11:00 PM ET tonight.
Identified
April 08, 2024 at 2:55 PMUTC
Identified
April 08, 2024 at 2:55 PMUTC
We've identified an issue with custom voicemail greetings playback and our development team is currently working on a fix.

Primevox Communications - Custom Voicemail Greetings Playback Issue – Incident details