Primevox Communications - Notice history

All systems operational

Operational

Inbound Calling - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Outbound Calling - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

AnswerCARE & Voicemail - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024
Operational

Inbound Messaging - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Outbound Messaging - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024
Operational

PBX Admin & User Portal - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

SMS/MMS Messaging API - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Call History API - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Click-to-Call API - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

eFax API - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%

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Mar 2024
Apr 2024
May 2024

Notice history

May 2024

Dallas Datacenter Power Outage
  • Resolved
    Resolved

    Power to Dallas has been restored, and web portal access is functional.

  • Identified
    Identified

    We have identified a power issue in our Dallas datacenter, and an on-site technician is currently working on the issue. This is affecting the web portal and APIs, which includes digital faxing and SMS/MMS messaging.

Apr 2024

Custom Voicemail Greetings Playback Issue
  • Resolved
    Resolved

    Voicemail greeting playback has been fixed, and voicemail functionality is fully restored.

    We apologize for this inconvenience, and testing measures have been created to ensure a similar voicemail failure cannot occur in the future.

  • Update
    Update

    Our development team has created a solution for the custom voicemail playback issue. However, to avoid any service interruptions, its implementation has been scheduled for 11:00 PM ET tonight.

  • Identified
    Identified

    We've identified an issue with custom voicemail greetings playback and our development team is currently working on a fix.

Mar 2024

No notices reported this month

Mar 2024 to May 2024

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