Primevox Communications - Notice history

All systems operational

Operational

Inbound Calling - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Outbound Calling - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

AnswerCARE & Voicemail - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024
Operational

Inbound Messaging - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Outbound Messaging - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 99.98%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024
Operational

PBX Admin & User Portal - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

SMS/MMS Messaging API - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Call History API - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Click-to-Call API - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

eFax API - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Notice history

Sep 2025

No notices reported this month

Aug 2025

NYC Data Center Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The earlier issue affecting Call History reporting and web portal access for customers in our NYC data center has been resolved. All services are now operating normally, and we continue to monitor for stability.

  • Identified
    Identified
    We are currently experiencing a partial outage in our NYC data center (one of our five data centers). This is impacting Call History reporting and web portal access for customers served from this location. Our engineering team is actively working with the data center to restore services as quickly as possible. All other call services remain fully operational, and customers in other regions are not affected. We will provide updates as soon as more information becomes available.

Jul 2025

Packet Loss in Raleigh, NC Datacenter
  • Resolved
    Resolved

    Re-routing around the outage was successful, we are seeing everything return to normal. If you are still encountering any issues, please send an email to support@primevox.net

  • Identified
    Identified

    Hello, we are currently observing some significant packet loss in our Raleigh, NC datacenter. We've engaged our fiber carriers to determine the cause and fix it as soon as possible.

    In the meantime, call quality for some customers may be affected, and accessing the web portal/fax portal may experience delays.

Jul 2025 to Sep 2025

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