Primevox Communications - Notice history

We have identified some internet congestion in our NYC datacenter, which can cause quality issues for a handful of customers. We are currently working with our fiber optic teams to restore normal connectivity.

Customers located in this datacenter have already been moved to an alternative datacenter to help mitigate this issue.

The Realtime Dashboard (and Realtime Queue Analytics) may show inconsistent or absent behavior. This is expected.

We are investigating some call quality issues in our New York datacenter, and will be moving all affected customers out of this datacenter shortly.

Affected customers may experience a temporary call drop as the failover takes place, but overall downtime will not exceed 10 seconds.

If any phone BLFs (light-up buttons) have issues synchronizing, simply reboot the affected phone.

After the recent release of Cloud Softphone's version 6.2.3 update on the Google Play Store, Android users have reported that they are unable to make outbound calls. Our development team identified that this version is causing communication issues with encrypted servers, such as Primevox's. Fortunately, Apple and desktop users (Mac/Windows) are unaffected.

We've reported the issue to Acrobits, the developer of Cloud Softphone, and updates are on the way. For now, we kindly ask Android users to avoid updating the app and recommend disabling automatic app updates until a fix is implemented.